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Refund Policy

Hassle-free returns and refunds for your peace of mind

100% Satisfaction Guaranteed

We want you and your gift recipient to be absolutely delighted

1. Return Window

We accept return requests within 7 days of delivery. To initiate a return, please contact us with your order number and reason for return.

2. Eligibility for Returns

Returns are accepted for:

  • Damaged Products: Items damaged during transit or with manufacturing defects
  • Incorrect Orders: Wrong item received or missing items from your hamper
  • Quality Issues: Products that don't meet your expectations in quality

Note: Due to the personalized nature of our gift hampers, we cannot accept returns for change of mind. However, we'll always work with you to find a solution.

3. Non-Returnable Items

The following items cannot be returned:

  • Personalized items (custom messages, engraved products)
  • Perishable goods (food items, flowers)
  • Items marked as "Final Sale" or "Non-Returnable"
  • Products that have been used or altered

4. Refund Options

Once your return is approved, you can choose:

Replacement

We'll send a new hamper to replace the damaged/incorrect item

Store Credit

Full refund as credit for your next order (never expires)

5. Refund Timeline

Processing Time

Refunds are processed within 5-7 business days after we receive and inspect the returned item

For bank transfers, please allow an additional 3-5 business days for the amount to reflect in your account.

6. How to Request a Return

  1. Email us at returns@evermaze.com with your order number
  2. Describe the issue and attach photos if applicable
  3. We'll review your request within 24 hours
  4. Once approved, we'll provide return instructions
  5. Ship the item back in its original packaging

7. Damaged on Arrival

If your hamper arrives damaged, please:

  1. Take photos of the damage immediately
  2. Keep the original packaging
  3. Contact us within 24 hours of delivery
  4. We'll arrange a replacement or full refund at no extra cost

8. Contact Us

We're here to help with any concerns:

returns@evermaze.com

Please include your order number and photos in your email for faster resolution.